Shipping policy
Shipping Policy
We want your Secret Talks order to arrive safely and smoothly. Please review our shipping policy below before placing your order.
Order Processing Time
Orders are typically processed within 1–3 business days after your order is placed.
Business days are Monday through Friday, excluding weekends and U.S. holidays.
During high-volume periods, promotions, holidays, or unexpected carrier delays, processing times may take slightly longer.
Shipping Location
Secret Talks currently ships orders from Los Angeles, California, USA.
Domestic Shipping
We currently ship within the United States.
Shipping rates and available delivery options will be shown at checkout before you complete your order.
Delivery times are estimates only and may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances outside of our control.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order and delivery location.
If a free shipping promotion is available, it will be applied according to the terms shown at checkout or on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 24–48 hours for tracking updates to appear after your package has been handed over to the carrier.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Secret Talks is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at secrettalkslingerie@gmail.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Stolen, or Delivered Packages
Once an order has been transferred to the shipping carrier, Secret Talks is not responsible for lost, stolen, delayed, or misdelivered packages.
If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly for assistance.
You may also contact us at secrettalkslingerie@gmail.com, and we will do our best to assist where possible.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately at secrettalkslingerie@gmail.com with your order number and photos of the issue.
We will review the situation and help make it right.
International Shipping
At this time, Secret Talks currently focuses on shipping within the United States.
If international shipping becomes available in the future, additional shipping fees, customs duties, taxes, or import charges may apply. These fees would be the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Secret Talks
1458 San Pedro St, #246
Los Angeles, CA 90015
USA
